Custom Tour Inquiry

Need help planning your trip? We are here for you!
Fill out the contact form below.

※Please make sure to check your “spam” folder the reply! 

Tour Information

Reservation

Inquiry form

    Reservation inquiry
    Tour Custom Tour Inquiry
    Date (mm/dd/yyyy)* Please note, your desired date may not be available.
    Name*
    Email*
    Phone number*
    Number of participants*
    What country are you from?*
    Have you visited Niigata before?*
    Please provide information where applicable.
    • Allergies
    • Dietary restrictions
    • Other
    Terms of service

    【Reservation flow】
    After receiving your reservation request, we will confirm availability and contact you via e-mail with further details. This can take at least 2 business days. Your request will be confirmed via email, and simply submitting this form is not considered confirmation.
    ※Please check your “spam” folder as sometimes the emails get categorized as such.

    【Payment】
    1. Credit card (5% transfer fee)
    2. Bank transfer (fees to be handled by sender)
    ※Cash upon meeting may be accepted in certain circumstances.

    【Identity Confirmation】
    Please bring your passport or another form of identification in order to confirm your name and age at the time of your reservation.

    【Cancellation】
    The tour will be held, regardless of the weather. In the unlikely event of a natural disaster or cancellation of the tour, you will be contacted by e-mail.
    Unless specified otherwise, free cancellation until 24 hours prior to the tour start time.

    【Personal information】
    The personal information you provided here is confidential and will not be used for any purposes other than booking this tour. We will not disclose any of your personal information to third parties.

    【E-mails】
    Your e-mail has been added to our free newsletter mailing list. Please rest assured that it will not be used for any other purposes. You can choose to unsubscribe at any time.

    【Photographs】
    Photographs may be taken during the tour for PR purposes. We will confirm with you before posting anything on Social Media or using for any other purpose.

    BY JAPANESE LAW IT IS ILLEGAL FOR PERSONS UNDER 20 YEARS OF AGE TO DRINK ALCOHOL.
    WE DO NOT CONDONE DRUNK DRIVING. IN JAPAN THE LEGAL ALCOHOL LIMIT IS 0 (zero).
    WE ARE NOT RESPONSIBLE FOR ANY ACCIDENTS OCCURRING BEFORE OR AFTER THE TOUR.